If you want to find out whether Authentise Services for Authentise.com are up and working, please click here. You can click the various links on that page to see the detailed breakdowns for each of the services.
Looking for the status of Authentise.pro? You can find that here!
If you want to find out whether Authentise Services for Authentise.pro are up and working, please check these links:
Looking for the status of Authentise.com? You can find that here!
Overall, the system works on a permissive basis and you can only change certain allowed items depending on an Order/Line Item's current status. This is to help ensure data integrity as a print progresses through the manufacturing process. To see the rules around changing these statuses, please see this page.
As a reminder, the high-level flow of statuses can be seen below. Full status definitions can be found here.:
New > Pending > Confirmed > Complete/Cancelled
Line Item or Order status of New or Pending:
you can change any data within the line item/order
Sometimes customers upload unintended data that must be removed from the system. Our Data Spillage Process covers our procedure in responding to this kind of customer mistake.
As always, a customers first action will be to delete line-item, models, or other resources they have uploaded in error. However, we do store deleted items in a 'Trash' mode to assist in recovery.
Data Spillage Process:
After initial deletion by the customer, the customer will file a ticket in the usual way notifying us of their unintended data upload. They should use the keyword 'Data Spill' to trigger immediate IT notifications.
We will have a call to verify via an appropriate staff member with proper clearance, steps taken and next steps.
The appropriate IT people (based on security & skill) will meet with developers to identify all related or impacted database or file records that need to be 'Hard Deleted'.
General FAQ about Authentise 3DIAX
