HELP PAGES
Echo Installation Guide
Installing Echo is a little complicated at the moment. We are making it easier, promise. Meanwhile, please follow the instructions below.
Ensure Network Access/Reachability between the PC and the Printers:
Echo must be installed on a PC that is connected to the same network as the printer you need to monitor.
If your printer requires a computer connected directly to it to be controlled (rather than just on the network), you need to install Echo there. There are more details on how to prepare for an installation here.
A ping test is a great way to confirm your target Printers are reachable by Echo.
First, find the latest installer for your environment. Your Authentise representative should provide you a download link. If not, please contact support@authentise.com and we will send one your way. Download and install the application on your PC.
Once installed, click on "Echo Control" in the start menu to begin the application. A small icon with the Authentise logo will appear in the System Tray. Right-click on this icon and select "Configure Echo".
Now enter the username and password for your account (Note: This account must be assigned the Manager user role to function with Echo). If the credentials were entered correctly, the API Token and API Secret fields will be filled with data. If you are unsuccessful, your firewall may be blocking traffic and you may need some additional setup.
The Echo client on your computer is now connected to the Authentise servers! You can now configure the data connections to your individual printers. To do that, go to your Printer Inventory, in Rapidfab, and add a Printer Link for each printer you would like to connect. This will establish the live data feed between Echo and each printer.
Steps for installing a new version of Echo on a PC that had a previous version of Echo installed
Uninstall any previous versions of Echo. Delete any previous installers to ensure you use the new installer.
Delete this whole directory: This PC > Windows(C:) > Program Files (x86) > Authentise
Install new Echo app with the new installer
Test connection with appropriate credentials for the target Authentise environment (Authentise.com, Authentise.Pro, etc.)
all articles
Name | Name |
|---|---|
Legal Information | Authentise Standard Contractual Clauses Information |
Legal Information | Dependencies & Attributions |
Legal Information | Data Processors |
Partnering with Authentise | Start using 3Diax Modules |
Partnering with Authentise | Partnership Types |
Partnering with Authentise | How to make your 3D / CAD / CAM tools deployable with Authentise |
Process Monitoring Module | How do I find my connection code in integrated devices? |
Process Monitoring Module | Computer Vision - Step by Step Tutorial |
Process Monitoring Module | What kind of camera should I use? |
Process Monitoring Module | Printing the camera mount |
Process Monitoring Module | How do I mount my webcam? |
Process Monitoring Module | I can't connect my printer. |
Process Monitoring Module | Do I have to stream my design to be able to monitor the print? |
Secure Delivery Module | Design Streaming - Step by Step Tutorial |
Secure Delivery Module | I already downloaded your App but I can't get past this first screen |
Secure Delivery Module | How to add Authentise Streaming Client to Rasberry Pi |
Secure Delivery Module | Where do I find the Authentise app in my computer? |
Secure Delivery Module | How do I find my connection code? |
Secure Delivery Module | How do I troubleshoot connection? |
Secure Delivery Module | I'm getting an error message saying "Port is unavailable" |
Secure Delivery Module | I'm running the App on Windows XP and my print won't start |
Secure Delivery Module | My printer is not listed |
Secure Delivery Module | I connected a new printer on a previously used port and the App doesn't recognize it |
Secure Delivery Module | What about Slicing Settings? |
Secure Delivery Module | I'm stuck on "Warming up printer" |
Secure Delivery Module | This is going to be a long print. What should I know before I leave it alone? |
Secure Delivery Module | How to simulate a print? |
Installation | Deployment Options |
Installation | Support from Client IT Staff |
Installation | Platform Security Description |
Installation | Technical Requirements to Host Our Software Locally / On-Premise |
AI - Revolutionize Your Data | Understanding Our Large Language Model (LLM) |
AI - Revolutionize Your Data | Introducing ThreadsBot: Revolutionizing Collaboration with Cutting-Edge AI |
AI - Revolutionize Your Data | Event Suggestion: Maximizing Productivity by Harnessing Conversation |
Threads | Welcome to Authentise Threads - What is a Thread? |
Threads | Getting started with Threads |
Threads | Threads User Types: Definitions and Capabilities |
Threads | How to Invite Users |
Threads | Integrations |
General FAQ | What are your usage limits? |
General FAQ | How exactly do you charge? |
General FAQ | Is it Down? (Authentise.pro) |
General FAQ | Is it Down? (Authentise.com) |
Flows - Setup / Tech Guides | Locations |
Flows - Setup / Tech Guides | Currencies |
Flows - Setup / Tech Guides | Traveler |
Flows - Setup / Tech Guides | Enabling Single Sign-On for your Bureau |
Flows - Setup / Tech Guides | Non-conformance Review - Setup Guide |
Flows - Setup / Tech Guides | Order Fields |
Flows - Setup / Tech Guides | Design Cost |
Flows - Setup / Tech Guides | Email Alerts |
Flows - Setup / Tech Guides | Supported Browsers and Operating Systems |
Flows - Setup / Tech Guides | Group Qualifications / User Groups |
Flows - Setup / Tech Guides | Suspicious File Uploads |
Flows - Setup / Tech Guides | Data Spillage Process |
Flows - Setup / Tech Guides | User Administration and Roles |
Flows - Setup / Tech Guides | Flows - MES Set Up Guide |
Autodesk Integration | Autodesk Prerequisites |
Autodesk Integration | Using the Autodesk Integration |
Autodesk Integration | Autodesk Integration FAQ |
Autodesk Integration | Connecting Flows with Paperless Parts - Setting up the Integration |
Reporting - Accessing Data | Microsoft Power Automate - General How-To Use Guide |
Reporting - Accessing Data | Installing the Authentise Custom Connector for Microsoft Power Automate |
Reporting - Accessing Data | Import API Data into Excel and PowerBI using PowerQuery - JSON files and direct Web API Access |
Reporting - Accessing Data | Creating a Flow via Microsoft Power Automate |
Flows - Other Modules | Enhanced Security Module |
Flows - Other Modules | Machine Analytics |
Flows - Other Modules | Quoting |
Flows - Other Modules | Quality Assurance |
Flows - Other Modules | Delta Comparison |
Digital Design Warehouse | Digital Design Warehouse |
Service Provider Module | Service Provider Module - Overview |
Service Provider Module | Step-by-Step User Guide for Service Providers |
Service Provider Module | Requesting a Bid with the Service Provider Module |
Material Management Module | Status Definitions - Material Batches |
Material Management Module | Material Test Panels |
Material Management Module | Unloading Material from Print Machines in QR App |
Material Management Module | Managing your Material Inventory (Stocks, Lots, and Batches) |
Material Management Module | Material Management Module - Overview |
Material Management Module | Material Types and Stocks |
Material Management Module | Step-by-Step User Guide - Material Management |
Echo - Connect Your Printers | Supporting non-additive machines (like CNC) |
Echo - Connect Your Printers | Echo Installation Guide |
Echo - Connect Your Printers | What is Echo? |
Echo - Connect Your Printers | Preparing for an Echo Installation |
Echo - Connect Your Printers | How to Ping Test your Printers |
Echo - Connect Your Printers | I am a Printer OEM and want to integrate my data with Authentise. |
Echo - Connect Your Printers | Supported Printers |
Echo - Connect Your Printers | What are the compatible printers? |
QR App | Authentise QR Scanner |
QR App | Setting Up the QR App on Devices |
QR App | QR - Kiosk Mode - Contactless Login Setup Guide |