As a means to protect our clients from malicious files, Authentise performs a number of checks and virus scans during the file upload process. If a file is flagged during these checks as being suspicious, the file is immediately quarantined to limit the damage or access that the file can gain. We also seek to limit downstream damage a subsequent download may cause through this quarantining process. 

The flag for the file marking it as suspicious/quarantined is visible within our API and will soon be represented within the web application (with a warning symbol next to the uploaded file). If you have any questions about our quarantining process or need to access a quarantined file, please contact support@authentise.com for assistance.