
HELP PAGES
How exactly do you charge?
Pricing Philosophy
Authentise is aligned with your success. Therefore, we have tried to create a billing method that helps you grow: The more you grow, the more we get paid. This means we will always be working on features and support that will help you grow, and prevents perverse incentives that arise when you're being charged based on licenses: License pricing means we're charging you for every person in the room, which disincentivizes us to help you create growth.
Billing you based on throughput means we're 100% behind your growth ambitions, but we're flexible. If you need a different billing method please get in touch and we'll try and work something out for you!
Every product we offer comes with excellent deployment and training support. Thus, in addition to the license fees listed below, we charge a Setup Fee. To share the risk of that setup and to give you a taste of the platform before fully committing, we only charge 50% of the setup fee upfront. The remainder does not become due until you fully Accept delivery, which may take several months. the License Fee doesn't start until then either. Yet another example of how we take on the risk to help you grow!
Transaction-based Products
You're charged based on your Transaction Tier level. See below how we determine your Transactions for different types of products we offer. All payments are annual, in advance.
2 Strike Rule: You have 1-month grace, which means if you exceed your Transaction limit once per annum, we will not charge you for the higher tier. From the month of the second time you exceed the limit, we will charge you the next Tier for the rest of the year, or until you exceed the next Tier again. There is no rollover.
Flows & Flows AM
Transactions
We take two measurements to determine the number of Transactions. :(a) When the order is generated we calculate total prints (geometries in order the times each geometry is set to be printed)(b) When the print is executed we take the same measurement (geometries in order the times each geometry is actually printed out)
The number of Transactions is the HIGHER of either (a) or (b). If something is uploaded at one time and printed another, and the latter is higher, we associate the difference to your account. Support structures are not counted as separate geometries and are included in the cost of the initial geometry.
Tiers
You are charged based on your Transaction Tier. That means, your payment depends on how many transactions you have per month. The Tier intervals are set at:
1,000
2,500
5,000
7,500
10,000
custom pricing is available after 10,000 Transactions per month
Examples:
if your Transaction count is 1,623 you are in the 2,500 Tier
if your Transaction count is 923 you are in the 1,000 Tier.
Final Pricing
Your final bill will depend both on the number of Transactions and on the range of services you're using. That will depend on the number of modules. See which modules are included in our MES service here, and for a full list of services (incl. which count as an extension) click here. Both are subject to change. The highest Tier of all modules in use will be applied to all modules.
Digital Design Warehouse
In the case of the Digital Design Warehouse, Transactions are measured based on the greater of:
Number of Parts Ordered
Number of Parts Uploaded
Fixed Price License Products
We haven't figured out how to do Transaction-based pricing for all products yet. There's a different pricing method for the other products we offer:
Material Management
Material Management is charged based on a flat annual fee.
Data Connector
Data Connector is charged in Tiers (of up to 5, up to 10, etc) based on the number of machines connected.
all articles
Name | Name |
|---|---|
Legal Information | Authentise Standard Contractual Clauses Information |
Legal Information | Dependencies & Attributions |
Legal Information | Data Processors |
Partnering with Authentise | Start using 3Diax Modules |
Partnering with Authentise | Partnership Types |
Partnering with Authentise | How to make your 3D / CAD / CAM tools deployable with Authentise |
Process Monitoring Module | How do I find my connection code in integrated devices? |
Process Monitoring Module | Computer Vision - Step by Step Tutorial |
Process Monitoring Module | What kind of camera should I use? |
Process Monitoring Module | Printing the camera mount |
Process Monitoring Module | How do I mount my webcam? |
Process Monitoring Module | I can't connect my printer. |
Process Monitoring Module | Do I have to stream my design to be able to monitor the print? |
Secure Delivery Module | Design Streaming - Step by Step Tutorial |
Secure Delivery Module | I already downloaded your App but I can't get past this first screen |
Secure Delivery Module | How to add Authentise Streaming Client to Rasberry Pi |
Secure Delivery Module | Where do I find the Authentise app in my computer? |
Secure Delivery Module | How do I find my connection code? |
Secure Delivery Module | How do I troubleshoot connection? |
Secure Delivery Module | I'm getting an error message saying "Port is unavailable" |
Secure Delivery Module | I'm running the App on Windows XP and my print won't start |
Secure Delivery Module | My printer is not listed |
Secure Delivery Module | I connected a new printer on a previously used port and the App doesn't recognize it |
Secure Delivery Module | What about Slicing Settings? |
Secure Delivery Module | I'm stuck on "Warming up printer" |
Secure Delivery Module | This is going to be a long print. What should I know before I leave it alone? |
Secure Delivery Module | How to simulate a print? |
Installation | Deployment Options |
Installation | Support from Client IT Staff |
Installation | Platform Security Description |
Installation | Technical Requirements to Host Our Software Locally / On-Premise |
AI - Revolutionize Your Data | Understanding Our Large Language Model (LLM) |
AI - Revolutionize Your Data | Introducing ThreadsBot: Revolutionizing Collaboration with Cutting-Edge AI |
AI - Revolutionize Your Data | Event Suggestion: Maximizing Productivity by Harnessing Conversation |
Threads | Welcome to Authentise Threads - What is a Thread? |
Threads | Getting started with Threads |
Threads | Threads User Types: Definitions and Capabilities |
Threads | How to Invite Users |
Threads | Integrations |
General FAQ | What are your usage limits? |
General FAQ | How exactly do you charge? |
General FAQ | Is it Down? (Authentise.pro) |
General FAQ | Is it Down? (Authentise.com) |
Flows - Setup / Tech Guides | Locations |
Flows - Setup / Tech Guides | Currencies |
Flows - Setup / Tech Guides | Traveler |
Flows - Setup / Tech Guides | Enabling Single Sign-On for your Bureau |
Flows - Setup / Tech Guides | Non-conformance Review - Setup Guide |
Flows - Setup / Tech Guides | Order Fields |
Flows - Setup / Tech Guides | Design Cost |
Flows - Setup / Tech Guides | Email Alerts |
Flows - Setup / Tech Guides | Supported Browsers and Operating Systems |
Flows - Setup / Tech Guides | Group Qualifications / User Groups |
Flows - Setup / Tech Guides | Suspicious File Uploads |
Flows - Setup / Tech Guides | Data Spillage Process |
Flows - Setup / Tech Guides | User Administration and Roles |
Flows - Setup / Tech Guides | Flows - MES Set Up Guide |
Autodesk Integration | Autodesk Prerequisites |
Autodesk Integration | Using the Autodesk Integration |
Autodesk Integration | Autodesk Integration FAQ |
Autodesk Integration | Connecting Flows with Paperless Parts - Setting up the Integration |
Reporting - Accessing Data | Microsoft Power Automate - General How-To Use Guide |
Reporting - Accessing Data | Installing the Authentise Custom Connector for Microsoft Power Automate |
Reporting - Accessing Data | Import API Data into Excel and PowerBI using PowerQuery - JSON files and direct Web API Access |
Reporting - Accessing Data | Creating a Flow via Microsoft Power Automate |
Flows - Other Modules | Enhanced Security Module |
Flows - Other Modules | Machine Analytics |
Flows - Other Modules | Quoting |
Flows - Other Modules | Quality Assurance |
Flows - Other Modules | Delta Comparison |
Digital Design Warehouse | Digital Design Warehouse |
Service Provider Module | Service Provider Module - Overview |
Service Provider Module | Step-by-Step User Guide for Service Providers |
Service Provider Module | Requesting a Bid with the Service Provider Module |
Material Management Module | Status Definitions - Material Batches |
Material Management Module | Material Test Panels |
Material Management Module | Unloading Material from Print Machines in QR App |
Material Management Module | Managing your Material Inventory (Stocks, Lots, and Batches) |
Material Management Module | Material Management Module - Overview |
Material Management Module | Material Types and Stocks |
Material Management Module | Step-by-Step User Guide - Material Management |
Echo - Connect Your Printers | Supporting non-additive machines (like CNC) |
Echo - Connect Your Printers | Echo Installation Guide |
Echo - Connect Your Printers | What is Echo? |
Echo - Connect Your Printers | Preparing for an Echo Installation |
Echo - Connect Your Printers | How to Ping Test your Printers |
Echo - Connect Your Printers | I am a Printer OEM and want to integrate my data with Authentise. |
Echo - Connect Your Printers | Supported Printers |
Echo - Connect Your Printers | What are the compatible printers? |
QR App | Authentise QR Scanner |
QR App | Setting Up the QR App on Devices |
QR App | QR - Kiosk Mode - Contactless Login Setup Guide |