To make sure your printer is connected and ready to print, you have to:

1. Connect your printer to your computer using a USB port

2. Turn on your printer

3. Download Authentise App

4. Install and run Authentise App

Here's a tip to run Authentise App:

On Windows, press the Windows key + F and start typing Authentise (within Apps)On Mac, press the Command + Space Bar (Spotlight shortcut) and start typing Authentise.

If the App is up and running, you will be able to see the Authentise icon on your System Tray.

OS X System tray (top right):

Windows System tray (bottom right): 

If you have done that, you should be good to go, click Test Again and you will see this screen.

Note for Windows Users: If everything seems fine, printer is connected, Authentise App is running and you still stuck on the first screen, please try turning off your Windows' Firewall and test again. Sometimes the operating sistem's firewall can be the road block. After you do that, close the Authentise app, click in the app with the right button of the mouse and select 'Run as administrator'.

If it solves your problem, do not leave your Firewall turned off. Go back there and add Authentise App to the list of permitted apps, and then turn your Firewall on again.

We strongly recommend users and partners to use the Chrome browser any time they experience 'connectivity to servers' – especially if they are outside of USA where default settings are more stringent.

If everything seems fine, printer is connected, Authentise App is running and you still stuck on the first screen, please take a look at the end of your Address bar, in the browser, and check if there's this shield icon there.

If it is, please click on the shield icon and, after that, click on the "Load unsafe script" button. This should solve the problem.