HELP PAGES
I already downloaded your App but I can't get past this first screen
Other
To make sure your printer is connected and ready to print, you have to:
1. Connect your printer to your computer using a USB port
2. Turn on your printer
3. Download Authentise App
4. Install and run Authentise App
Here's a tip to run Authentise App:
On Windows, press the Windows key + F and start typing Authentise (within Apps)On Mac, press the Command + Space Bar (Spotlight shortcut) and start typing Authentise.
If the App is up and running, you will be able to see the Authentise icon on your System Tray.
OS X System tray (top right):
Windows System tray (bottom right):
If you have done that, you should be good to go, click Test Again and you will see this screen.
Note for Windows Users: If everything seems fine, printer is connected, Authentise App is running and you still stuck on the first screen, please try turning off your Windows' Firewall and test again. Sometimes the operating sistem's firewall can be the road block. After you do that, close the Authentise app, click in the app with the right button of the mouse and select 'Run as administrator'.
If it solves your problem, do not leave your Firewall turned off. Go back there and add Authentise App to the list of permitted apps, and then turn your Firewall on again.
We strongly recommend users and partners to use the Chrome browser any time they experience 'connectivity to servers' – especially if they are outside of USA where default settings are more stringent.
If everything seems fine, printer is connected, Authentise App is running and you still stuck on the first screen, please take a look at the end of your Address bar, in the browser, and check if there's this shield icon there.
If it is, please click on the shield icon and, after that, click on the "Load unsafe script" button. This should solve the problem.
all articles
Name | Name |
|---|---|
Flows - Setup / Tech Guides | Currencies |
Flows - Setup / Tech Guides | Data Spillage Process |
Flows - Setup / Tech Guides | Design Cost |
Flows - Setup / Tech Guides | Email Alerts |
Flows - Setup / Tech Guides | Enabling Single Sign-On for your Bureau |
Flows - Setup / Tech Guides | Flows - MES Set Up Guide |
Flows - Setup / Tech Guides | Group Qualifications / User Groups |
Flows - Setup / Tech Guides | Locations |
Flows - Setup / Tech Guides | Non-conformance Review - Setup Guide |
Flows - Setup / Tech Guides | Order Fields |
Flows - Setup / Tech Guides | Supported Browsers and Operating Systems |
Flows - Setup / Tech Guides | Suspicious File Uploads |
Flows - Setup / Tech Guides | Traveler |
Flows - Setup / Tech Guides | User Administration and Roles |
QR App | Authentise QR Scanner |
QR App | QR - Kiosk Mode - Contactless Login Setup Guide |
QR App | Setting Up the QR App on Devices |
Flows - User Guides | Asset Types vs Workstations - What's the Difference |
Flows - User Guides | Changes during Production: Remanufacturing, Workflow Changes, Nonconformance Reviews and Scrapping |
Flows - User Guides | Creating an Order |
Flows - User Guides | Production Workflows |
Flows - User Guides | Understand & Interpret Pieces |
Digital Design Warehouse | Digital Design Warehouse |
Material Management Module | Managing your Material Inventory (Stocks, Lots, and Batches) |
Material Management Module | Material Management Module - Overview |
Material Management Module | Material Test Panels |
Material Management Module | Material Types and Stocks |
Service Provider Module | Requesting a Bid with the Service Provider Module |
Service Provider Module | Service Provider Module - Overview |
Material Management Module | Status Definitions - Material Batches |
Material Management Module | Step-by-Step User Guide - Material Management |
Service Provider Module | Step-by-Step User Guide for Service Providers |
Material Management Module | Unloading Material from Print Machines in QR App |
Flows - Other Modules | Delta Comparison |
Flows - Other Modules | Enhanced Security Module |
Flows - Other Modules | File Conversion Module |
Flows - Other Modules | Machine Analytics |
Flows - Other Modules | Quality Assurance |
Flows - Other Modules | Quoting |
Reporting - Accessing Data | Creating a Flow via Microsoft Power Automate |
Reporting - Accessing Data | Import API Data into Excel and PowerBI using PowerQuery - JSON files and direct Web API Access |
Reporting - Accessing Data | Installing the Authentise Custom Connector for Microsoft Power Automate |
Reporting - Accessing Data | Microsoft Power Automate - General How-To Use Guide |
Echo - Connect Your Printers | Echo Installation Guide |
Echo - Connect Your Printers | How to Ping Test your Printers |
Echo - Connect Your Printers | I am a Printer OEM and want to integrate my data with Authentise. |
Echo - Connect Your Printers | Preparing for an Echo Installation |
Echo - Connect Your Printers | Supported Printers |
Echo - Connect Your Printers | Supporting non-additive machines (like CNC) |
Echo - Connect Your Printers | What are the compatible printers? |
Echo - Connect Your Printers | What is Echo? |
Installation | Deployment Options |
Installation | Platform Security Description |
Installation | Support from Client IT Staff |
Installation | Technical Requirements to Host Our Software Locally / On-Premise |
Autodesk Integration | Autodesk Integration FAQ |
Autodesk Integration | Autodesk Prerequisites |
Autodesk Integration | Connecting Flows with Paperless Parts - Setting up the Integration |
Autodesk Integration | Using the Autodesk Integration |
General FAQ | How exactly do you charge? |
General FAQ | Is it Down? (Authentise.com) |
General FAQ | Is it Down? (Authentise.pro) |
General FAQ | What are your usage limits? |
Threads | Getting started with Threads |
Threads | How to Invite Users |
Threads | Integrations |
Threads | Threads User Types: Definitions and Capabilities |
Threads | Welcome to Authentise Threads - What is a Thread? |
AI - Revolutionize Your Data | Event Suggestion: Maximizing Productivity by Harnessing Conversation |
AI - Revolutionize Your Data | Introducing ThreadsBot: Revolutionizing Collaboration with Cutting-Edge AI |
AI - Revolutionize Your Data | Understanding Our Large Language Model (LLM) |
Legal Information | Authentise Standard Contractual Clauses Information |
Process Monitoring Module | Computer Vision - Step by Step Tutorial |
Legal Information | Data Processors |
Legal Information | Dependencies & Attributions |
Secure Delivery Module | Design Streaming - Step by Step Tutorial |
Process Monitoring Module | Do I have to stream my design to be able to monitor the print? |
Process Monitoring Module | How do I find my connection code in integrated devices? |
Secure Delivery Module | How do I find my connection code? |
Process Monitoring Module | How do I mount my webcam? |
Secure Delivery Module | How do I troubleshoot connection? |
Secure Delivery Module | How to add Authentise Streaming Client to Rasberry Pi |
Partnering with Authentise | How to make your 3D / CAD / CAM tools deployable with Authentise |
Secure Delivery Module | How to simulate a print? |
Secure Delivery Module | I already downloaded your App but I can't get past this first screen |
Process Monitoring Module | I can't connect my printer. |
Secure Delivery Module | I connected a new printer on a previously used port and the App doesn't recognize it |
Secure Delivery Module | I'm getting an error message saying "Port is unavailable" |
Secure Delivery Module | I'm running the App on Windows XP and my print won't start |
Secure Delivery Module | I'm stuck on "Warming up printer" |
Secure Delivery Module | My printer is not listed |
Partnering with Authentise | Partnership Types |
Process Monitoring Module | Printing the camera mount |
Partnering with Authentise | Start using 3Diax Modules |
Secure Delivery Module | This is going to be a long print. What should I know before I leave it alone? |
Secure Delivery Module | What about Slicing Settings? |
Process Monitoring Module | What kind of camera should I use? |
Secure Delivery Module | Where do I find the Authentise app in my computer? |